Kaseya, a global provider of IT automation software for IT solutions providers and public and private sector organisations, announced that the Kaseya IT Automation Platform has been selected by UK-based company Sagari to form the technology foundation of its newly-created IT services business.
Kaseya, a global provider of IT automation software for IT solutions providers and public and private sector organisations, announced that the Kaseya IT Automation Platform has been selected by UK-based Company Sagari to form the technology foundation of its newly-created IT services business. The integrated platform forms the backbone of Sagari’s operation, enabling the company to efficiently and remotely monitor, manage and maintain all customer IT systems from one location. Using Kaseya, Sagari is resolving 94 per cent of all IT problems remotely and is on track to grow its customer base by 75 per cent over the next six months.
Sagari launched in 2008 to meet growing demand from small to medium-sized enterprises (SMEs) for fully managed, proactive and cost-effective IT services. By adopting the Kaseya IT Automation Platform from the outset, Sagari has built its business around offering proactive managed services and support, avoiding the traditional yet inefficient “break/fix” model used by many service providers. Instead, using Kaseya, Sagari can remotely and simultaneously monitor and manage the IT infrastructure, network components, servers and desktop PCs for its entire client base, through a single, integrated web interface.
Using Kaseya, Sagari also performs 24/7 365 monitoring of client systems, ensuring any potential problems are quickly identified and rectified before they manifest themselves, therefore minimising downtime and maximising productivity. Key tasks and procedures such as system backup, running virus scans and patch management can also be scheduled and run across the entire customer base concurrently.
In order to offer more value-added services to its growing customer base, Sagari has adopted additional Kaseya modules to enhance security and backup:
Kaseya Endpoint Security – a powerful security protection component incorporating reactive antivirus, spyware and malware management for effective protection against malicious programs and unknown threats
Backup and Disaster Recovery – real-time automated disk backup, disk imaging, file level backup and bare-metal restore for Windows servers and workstations
“IT is a crucial aspect of any business and there is a growing need from SMEs in particular for fully managed services. By placing Kaseya at the heart of our business model we can run an efficient, productive operation that is revolutionising IT service delivery for our clients through its proactive value-added services enablement and low overall cost,” commented Steven John, Managing Director of Sagari. “Kaseya has an excellent reputation and has demonstrated its commitment to working closely with its IT service provider customers to provide the knowledge, training and support needed to fully utilise the features of the IT Automation Platform.”
*source-PR Web (press release) – Ferndale,WA,USA